• Creative leadership

    TATA Steel – Toilet Story – Creative Leadership

    As the story goes : Russi Mody, Chairman of Tata Steel from 1984-1993, was once holding a weekly meeting with Tata Steel staff at a football ground in Jamshedpur. A worker took up a niggling issue. He said the quality and hygiene of toilets for workers was very bad. Whereas, he pointed out that the cleanliness and hygiene of Executive toilets are always very good. Mr Mody asked his top executive how much time he needs to set it right. The executive asked for a month to set it right. Mr Mody said “I would rather do it in a day. Send me a carpenter.” Next day, when the carpenter came, he ordered the…