TATA Steel – Toilet Story – Creative Leadership
As the story goes : Russi Mody, Chairman of Tata Steel from 1984-1993, was once holding a weekly meeting with Tata Steel staff at a football ground in Jamshedpur. A worker took up a niggling issue. He said the quality and hygiene of toilets for workers was very bad. Whereas, he pointed out that the cleanliness and hygiene of …